Conference Information Exchange

Tuesday, November 11, 2008

MLA Poster Session: Liston, McGinnis, Wilmes

Location! Location! Location!: Reference Service in non-Library Settings
Karen Liston, Liaison for Near Eastern & Asian Studies, German & Slavic, Philosophy, and Interlibrary Loan, Rhonda McGinnis, Liaison for Economics, Industrial Relations, Labor Studies, & the School of Business Administration, and Nancy Wilmes, Nancy Wilmes, Liaison for College of Nursing and Biological Sciences Department presented a poster session at 2008 MLA Annual in Kalamazoo. Here's a synopsis of their Poster Session:

The decline in the number of face-to-face reference transactions has implications that are of concern to librarians, as well as the faculty and students we serve. A strategy to address this is to take reference to locations that are “more convenient” for users – locations where they already work, study and gather.

Three reference librarians will share their experiences with offering services in non-library settings, such as a faculty office building, a computer lab in a classroom, a student lounge, and a departmental library room. The objectives and experiences of these librarians vary, as do their specialized subject disciplines. This presentation will detail the spaces, scheduling, advertising, faculty/student relationships, evaluation/assessment strategy, and future plans unique to each locale. Handouts will include a checklist of considerations for those planning mobile reference service, and a list of benefits and disadvantages from offering these services.